Ruby Red Cafe in Mangere Bridge: Off the List

Yesterday I took the first of a few days of Annual Leave, looking to spend some time with the family after a fairly chaotic few months with work and brigade committments.

Mother-in-Law still in town from Wellington, we took the kids to Ambury Park - a great experience for urban kids! - and then decided to hit Ruby Red Cafe in Mangere Bridge for a coffee/fluffy break.

My mother picked up the tab, and ordered our usual collection of Soy Fluffies (for the kids) and coffees for the rest of us, Soy as required....

Unfortunately the person behind the counter heard 'two flat whites' when mum said 'two soy fluffies'.
So when two unwanted coffees (that our kids could hardly drink!) turned up and we refused them, there were apologies and the correct order did arrive fairly promptly.

Sadly though, no refund was coming. Although the waitress had offered one, by the time it came to it, the guy behind the counter refused, saying he made what we ordered.

Mum being mum, she wasn't interested in the conflict.... but for me it's simple; as a retailer you take the hit and offer the refund in the interests of return business. I know we won't be going to Ruby Red again - what's it cost them in loss of business?

(Mum learnt a lesson too; get a read-back of the order and question when the charge looks too high!)