Joe Public takes on Vodafone about their Roaming costs

I came across http://vilain.net/blog/2010/12/93-vilain-v-vodafone.html via Twitter yesterday. I've met Sam Vilain, though I don't know him well - but I know him by reputation as a clever guy. That, and this being an issue I have strong interest in, had me keeping my ear to ground for the outcome of events.

In short, Sam was taking Vodafone to the Disputes Tribunal over the cost of international roaming on his Vodafone cellphone.
For anyone who travels frequently, you'll be aware of the facts involved - that roaming is horrendously expensive and that there's no way that the end-user costs associated with roaming data are in any way proportional to the actual operating costs of the service. Indeed there's plenty of media coverage about the insane costs of roaming (despite Vodafone making such a big deal about it's worldwide service).

A simple Google Search reveals headlines like:

So I share in Sam's dissapointment at the ruling but will also be interested in the followup. From my perspective:

- Vodafone have been far too inspecific about the costs of data use in their billing system; if a customer wants by-session information they should be able to have it!! Landline broadband can already do this.
- The rates are expensive; the fact it's cheaper to buy a local sim card than use your own number is actually a bit of a joke when it's usually pretty obvious that at a network level, costs are barely above local data costs. The host networks own local charging rates should sent the benchmark for a roaming guest. This case is serving to give yet more exposure to what many consider is a rort.

So good on you Sam for sticking to your guns on this.