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Joe Public takes on Vodafone about their Roaming costs
I came across http://vilain.net/blog/2010/12/93-vilain-v-vodafone.html via Twitter yesterday. I've met Sam Vilain, though I don't know him well - but I know him by reputation as a clever guy. That, and this being an issue I have strong interest in, had me keeping my ear to ground for the outcome of events.
In short, Sam was taking Vodafone to the Disputes Tribunal over the cost of international roaming on his Vodafone cellphone.
A simple Google Search reveals headlines like:
So I share in Sam's dissapointment at the ruling but will also be interested in the followup. From my perspective:
- Vodafone have been far too inspecific about the costs of data use in their billing system; if a customer wants by-session information they should be able to have it!! Landline broadband can already do this.
So good on you Sam for sticking to your guns on this.